Returns & Exchanges

At Tanotis, we strive to ensure your electronics reach you in perfect condition; however, if you are not satisfied with your purchase, you can initiate a return within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your account and submit a return request through the 'My Orders' section or contact our support team with your order ID and photos of the item.

• 2.
  Approval and Verification

  Our technical team will review your request to ensure the product is in its original packaging with all accessories and seals intact before authorizing the return.

• 3.
  Product Pickup

  Once approved, we will arrange a secure courier pickup from your location or provide instructions for shipping the device back to our service center.

• 4.
  Refund Processing

  After the returned product passes our quality inspection, your refund or exchange will be processed within 5-7 business days to your original payment method.